Inbound service call journeys
A simple map of how Chloe handles inbound calls.
Chloe understands & routes
Booking or reschedule steps
Live transfer to a team
Call complete
Intro — Chloe answers
“Welcome… I'm Chloe, your AI assistant. How can I help you today?”
Chloe listens, works out the main reason for the call, then continues in the right flow.